Keep selling when the internet is down

Before you start

• The till must have been registered and its catalogue downloaded while online.
• Each cashier must have signed in once online on this till, or their PIN cannot be checked offline.
• A shift must be open; opening one needs the internet once.

Steps

1. When the connection drops, a banner says "Offline … the till works from its own memory; the sales go up by themselves when the connection is back". Keep selling as usual.
2. For card payments, key the amount on your card machine and type the slip's approval code.
3. When the connection is back, the till sends the waiting sales by itself. To send at once, tap Send now on Home.
4. The line under the Home tiles shows what is waiting ("… sale(s) waiting to send") or "all sales sent · last sync …".

What MAJA does for you

• Numbers receipts on the till itself, so offline receipts are valid and in sequence.
• Keeps sales, refunds, cash movements and the shift close in a queue and sends them in order.
• Retries a sale the server refused every 10 minutes; Send now retries at once.
• Reloading the page offline opens the till from its memory.

Good to know

• These need the internet: opening a shift, Setup, refreshing the catalogue, table orders and the floor, bookings, kitchen screen, accepting platform or online orders, gift cards, vouchers and points, and finding another till's receipt.
• A new customer added offline is created in MAJA Books when the till is back online.
• In MAJA Books, Tills & cashiers shows how many sales each till still holds, and Live sales shows "Sales still on a till, not yet here".
• Do not use Forget this till on this device while sales wait to send.