Refund a return, exchange it, or give store credit

Before you start

• A shift must be open on the till.
• A receipt from another till of the store is found on the server, so that needs the internet.

Steps — refund

1. On Home tap Returns, or scan the barcode at the foot of the receipt in the sale screen's scan box.
2. Type or scan the Receipt number (for example T1-000012) and tap Find the receipt.
3. For each item coming back, tap + until the quantity is right. MAJA never lets more come back than was sold.
4. Pick the Reason: damaged or faulty, wrong item, changed mind, expired, price dispute or other.
5. Choose how the money goes back: Cash, Card, Store credit or Gift card. For a card refund type the Refund reference from the card machine, or send the refund to a linked card machine.
6. Tap Refund …. A supervisor approves if your role cannot refund.
7. Hand over the money. Tap Print or Send for the refund receipt, then Done.

Steps — exchange

1. Do steps 1–4 above.
2. Tap Exchange.
3. The sale screen opens with the returned value as store credit and the same customer. Scan the new items.
4. At PAY, the credit is already applied; take the difference as usual.

Steps — no receipt

1. In Return tap No receipt. A manager must approve.
2. Scan or search the items coming back; they go back at today's price.
3. Continue from step 4 of the refund.

Steps — spending store credit later

1. At PAY tap Store credit.
2. Scan the barcode on the refund receipt, or type its number, and tap Apply the credit.
3. Whatever the sale does not use stays on the credit.

What MAJA does for you

• Refunds at the receipt's own prices and discounts, and puts the stock back.
• A store credit's code is the refund receipt's number; it can be spent in part or whole on any till of the store.
• Opens the drawer for a cash refund when the bridge drives it, and rounds a cash refund to 25 fils when rounding is on.

Good to know

• "Pick a reason — it goes on the refund for the manager" appears if no reason is chosen.
• "Everything on … has already been returned" means nothing is left to return on that receipt.
• A training receipt can only be returned in training mode, and a real one only with training mode off.